Frequently Asked
Questions

Browse our shop, add items to your cart, and proceed to checkout. You can pay via Cash on Delivery, UPI, or Card. Once placed, you'll get an order confirmation email.

We accept Cash on Delivery (COD), UPI (PhonePe, GPay, Paytm), and Credit/Debit Cards (Visa, Mastercard, RuPay). All online payments are processed through secure payment gateways.

Orders can be modified or cancelled within 24 hours of placement. Please contact us at support@smoka.in immediately with your order number.

Absolutely. We use SSL encryption for all transactions and never store card details on our servers. Your personal data is protected and never shared with third parties.

Standard shipping takes 5–7 business days across India. Express shipping (2–3 business days) is available for select pincodes. You'll receive tracking details once your order ships.

Yes! Orders above ₹999 qualify for free standard shipping across India. For orders below ₹999, a flat shipping fee of ₹49 applies.

Once your order ships, you'll receive a tracking link via email and SMS. You can also track from your account dashboard under "My Orders".

Currently, we only ship within India. International shipping is on our roadmap — stay tuned for updates!

We offer 7-day easy returns on most items. The product must be unused, in its original condition and packaging with all tags intact. Returns initiated after 7 days of delivery may not be accepted.

Log in to your account, go to My Orders, select the item you want to return, and click "Return". Our team will arrange a pickup within 2–3 business days. No need to drop it off anywhere.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount is credited back to your original payment method.

Items marked "Final Sale", and customised or personalised products cannot be returned. Please check product listings carefully before purchasing.

Yes, all products sold on SMOKA are 100% authentic and sourced directly from brands or authorised distributors. We do not sell replicas or counterfeits.

Products listed on our site are in stock unless marked "Out of Stock". Stock levels update in real time. You can use the "Notify Me" feature to get an alert when a product is restocked.

Yes! Contact us via the Contact page with the product details and we'll do our best to source it. If it's popular enough, we'll add it to our catalogue.

Click "Sign In" in the top navigation and select "Create Account". Fill in your details and you're good to go. You can also log in with OTP via your email — no password needed.

Every SMOKA account gets a unique referral code. Share it with friends — when they sign up and make their first purchase, you both earn rewards. Visit the Refer a Friend page to get your code.

Click "Forgot Password" on the login page and enter your email. You'll receive a reset link within a few minutes. Alternatively, use Email OTP login — no password required.