Privacy Policy
We respect your privacy and are committed to protecting your personal information.
Contents
Effective Date: 1 June 2026
At Smoka Private Limited ("Smoka", "we", "our", or "us"), we value your privacy and are committed to protecting the personal information you provide while using our website, products, services, and communications.
This Privacy Policy explains how we collect, use, process, store, and safeguard your information.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Shipping address and billing address
- Account information
- Order and purchase information
- Information submitted through contact forms, support requests, surveys, or communications
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website activity and pages visited
- Date and time of visits
- Referral sources
- Cookies and analytics information
Transaction Information
- Product purchase details
- Order history
- Shipping information
- Refund and return requests
2. How We Use Your Information
- Processing and fulfilling orders
- Managing payments, shipping, returns, and customer support
- Responding to inquiries and communications
- Improving website functionality and customer experience
- Sending order updates and service notifications
- Sending promotional communications and marketing updates
- Conducting analytics and internal reporting
- Preventing fraud, misuse, and unauthorized activities
- Complying with legal and regulatory requirements
4. Payment Information
Payments may be processed through secure third-party payment providers.
Smoka does not directly store complete debit card details, credit card details, banking information, passwords, or sensitive financial information.
6. Data Retention
Personal information may be retained only as long as reasonably necessary to:
- Complete transactions and customer requests
- Provide customer support
- Meet operational requirements
- Comply with legal and regulatory obligations
7. Data Security
Smoka implements commercially reasonable security measures to protect information against unauthorized access, misuse, disclosure, alteration, or destruction.
- Secure servers
- Encryption technologies
- Restricted access systems
- Security monitoring and updates
8. Your Rights
- Access personal information
- Correct inaccurate information
- Request deletion of personal information
- Object to specific processing activities
- Withdraw consent where applicable
9. Third-Party Websites
Our website may contain links to third-party websites, marketplaces, social media platforms, or external services.
Smoka is not responsible for their content, privacy practices, or terms of use.
10. Age Restriction
Smoka products and services are intended only for individuals legally permitted to purchase and use such products within their jurisdiction.
Individuals below 21 years of age should not provide personal information or make purchases through our website.
11. Changes to This Privacy Policy
Smoka reserves the right to update, revise, or modify this Privacy Policy at any time without prior notice.
Continued use of the website constitutes acceptance of any updated Privacy Policy.
12. Contact Information
Smoka Private Limited
Brand: Smoka
Email: shopsmoka@gmail.com
Phone: +91 9079058734