Refund & Return Policy

Effective Date: 1 June 2026

At Smoka Private Limited ("Smoka", "we", "our", or "us"), customer satisfaction is important to us. Please read this Refund & Return Policy carefully before making any purchase from our website.

By placing an order with Smoka, you agree to the terms outlined below.

1. Eligibility for Returns

Products purchased from Smoka may be eligible for return only under the following circumstances:

• Product received is damaged during delivery
• Wrong product delivered
• Product received has manufacturing defects
• Product received is incomplete or missing components

To be eligible for a return:

• Return request must be submitted within 48 hours of delivery
• Products must remain unused and in original condition
• Products must be returned with original packaging, labels, accessories, and proof of purchase
• Clear photographs or videos showing the issue may be required

Smoka reserves the right to inspect returned products before approving any refund or replacement.

2. Non-Returnable & Non-Refundable Items

The following products are not eligible for returns or refunds:

• Customized or personalized products
• Limited edition products
• Products purchased during clearance or sale events (unless defective)
• Products showing signs of use, damage, modification, or misuse after delivery
• Products damaged due to improper handling by the customer
• Requests made due to change of preference, personal taste, or change of mind

3. Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch of the product.

Smoka reserves the right to deduct payment gateway charges, transaction charges, or administrative charges where applicable.

After Shipment

Orders cannot be cancelled once dispatched from our warehouse.

Customers may initiate a return request only if they meet the eligibility requirements mentioned in this policy.

4. Change of Mind

Refunds or returns will not be accepted for:

• Change of preference or taste
• Ordering the wrong product by mistake
• Choosing another brand after purchase
• Personal expectations differing from product preference
• Delays caused by customer unavailability or incorrect information

We encourage customers to carefully review product descriptions, dimensions, specifications, and images before placing orders.

5. Damaged or Incorrect Orders

If you receive:

• A damaged product
• Incorrect item
• Missing item or component

Please contact us within 48 hours of delivery and provide:

• Order number
• Photographs and/or unboxing video
• Description of the issue

Smoka may provide:

• Product replacement
• Store credit
• Refund where applicable

The remedy provided shall be at Smoka's sole discretion after verification.

6. Refund Process

If a refund request is approved:

• Refunds will be initiated to the original payment method used during purchase
• Processing time may take 7–14 business days depending on payment providers and banking institutions
• Shipping charges, convenience fees, payment gateway fees, and taxes may not be refundable where applicable

Smoka Private Limited shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

7. Return Shipping

Where returns are approved:

• Smoka may arrange pickup services where available
• In some cases, customers may be required to ship products back to the designated address

Return shipping responsibility may vary depending on the nature of the claim and location.

8. Refusal of Returns

Smoka Private Limited reserves the right to refuse return or refund requests if:

• Requested information is incomplete
• Proof of issue is insufficient
• Product shows signs of use or damage after delivery
• Request falls outside the allowed timeframe
• Fraudulent or abusive activity is suspected

9. Limitation of Liability

Smoka Private Limited shall not be liable for:

• Indirect or consequential losses
• Customer dissatisfaction due to personal preferences
• Delays caused by logistics partners, weather conditions, natural events, strikes, or circumstances beyond reasonable control

10. Policy Updates

Smoka Private Limited reserves the right to modify, update, or revise this Refund & Return Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

11. Contact Information